Contact TCG DW Japan

Check the listing for language and format, and ask Support for current product photos and seal-condition information before payment. Report a suspected authenticity problem or a product that does not match its listing to info@tcgdwjapan.com with your order reference and photos.

Use the Japanese Pokémon and Special Box categories to review products currently listed in the catalogue. Check each product card for its name, format, and price, or contact Support with a question about a specific item.

The One Piece category groups the products currently listed by set code and format. Check the product cards for the listed name, language, format, and price; contact Support if you have a question about a specific listing.

The current Dragon Ball category lists product names, set codes, and prices. Check those listings for products available to order, or contact Support with a question about a specific item.

The Lorcana category lists products by set name and format. Check each product card for its listed price, or contact Support with a question about a specific listing.

The Yu-Gi-Oh! category shows the product names, formats, and prices currently listed in the catalogue. Contact Support if you need clarification about a specific product before ordering.

The catalogue currently lists sealed products by box and case format; it does not list individual booster packs. Contact Support if you have a question about a product format.

Shipping is quoted after you submit an unpaid order. Support confirms destination availability, shipping charges, the carrier, and an estimated delivery window before payment. There is no carrier selector or automatic shipping calculation in checkout, and a delivery date is not guaranteed by submitting an order.

You can submit cases and business orders through standard checkout. International delivery availability and charges depend on the destination, size, and weight of the order. Support must confirm the shipping quote before you pay; submitting an order does not confirm that a destination is served.

Catalogue prices and merchandise totals do not include shipping, import duties, customs fees, or destination taxes. Ask Support to clarify the complete quote before payment and check the destination's import rules. Do not assume that an international shipment will be exempt from charges.

Contact info@tcgdwjapan.com with your order reference for dispatch and tracking information. Submitting an unpaid order is not a dispatch confirmation. Once a carrier and tracking number have been confirmed, use the carrier's website for delivery updates.

Checkout records a payment preference: bank transfer, crypto, Zelle, Apple Pay, Venmo, PayPal, or cash by mail. It does not process a payment or collect card details. Support confirms availability, shipping charges, the final amount payable, and payment arrangements before you pay. The displayed 5% crypto discount applies to merchandise only, not shipping or import charges. For PayPal purchases, request a Goods & Services invoice; buyer protection depends on PayPal's eligibility rules and terms, not a store guarantee.

Sealed products in original factory-sealed condition can be returned within 14 days of delivery if there is a genuine authenticity issue or significant shipping damage. Please photograph the issue immediately upon arrival and contact us the same day. We cannot accept returns on products that have been opened, as their value is then determined by the contents of the pack. PSA graded cards are not eligible for return unless there is a factual error in the listing.